FAQ
Frequently Asked Questions
What is The Time Broker?
The Time Broker is a private watch boutique in North Adelaide specialising in luxury timepieces.
Our focus is on a carefully selected collection, private appointments, direct transactions and a more considered way to buy, sell and trade watches.
Do you buy, sell and trade watches?
Yes.
We sell a carefully selected collection of luxury timepieces and consider all watch brands for trade-in towards a purchase.
Watches accepted in trade do not necessarily become part of our boutique collection. Through our business-to-business dealer network, we seek the best available trade price for pieces outside our retail selection.
We currently purchase only select brands and models outright. Please see the drop-down menu on our Sell or Trade page for the brands we are currently considering.
All purchase and trade-in offers are based on wholesale pricing and current market conditions. As a watch business, we must allow a margin for inspection, preparation and resale.
Are the watches you sell owned by The Time Broker?
The majority of our inventory is company-owned. We do however, hold a few select consignment pieces that we believe compliment our inventory.
Owning our stock directly gives us greater flexibility when negotiating, considering trades and structuring transactions, without unnecessary layers between us and the client.
Do you accept consignments?
Yes, but selectively.
Consignment is reserved for exceptional pieces that are of genuine interest to us and complement our collection.
We are not seeking to build our inventory through general consignment.
Can I trade my current watch towards another watch?
Yes.
Trades are an important part of our business. We can consider individual watches or multiple watches as part of a transaction, depending on the pieces involved. We work with other dealers around Australia so we can provide the best price/credit value on your piece/s.
Will you trade watches that you would not normally stock?
Yes.
Our retail collection is deliberately selective, but we will consider a much broader range of watches in trade where the overall transaction makes commercial sense.
Can you source a particular watch for me?
Yes, however all sourcing requests are assessed on a case-by-case basis.
We primarily source exceptional, high-end or difficult-to-find timepieces through our network of dealers, collectors and industry contacts. We generally do not offer sourcing for standard or readily available pieces.
Do I need an appointment?
Private appointments are our preferred way of meeting clients.
They allow sufficient time to inspect watches properly, discuss purchases or trades and consider options without the pressure of a conventional retail environment.
What can I expect during a private appointment?
Appointments are tailored to the client and are intentionally relaxed.
You are welcome to take your time viewing watches, discussing a trade or simply talking watches. The boutique has been designed around the experience as much as the transaction.
Are all watches authentic?
Yes. Every watch sold by The Time Broker is represented as authentic.
How do you assess authenticity?
Each watch is assessed against the characteristics, components and reference details appropriate to that particular model.
For additional reassurance, we can also arrange to meet you at a watchmaker of your choice, where any watch in our collection can be independently inspected and authenticated prior to purchase.
Do your watches include a warranty?
Yes.
Watches sold by The Time Broker include a 12-month mechanical warranty from the date of sale, subject to the terms of that warranty.
Where a watch also has remaining manufacturer warranty, that warranty continues separately in accordance with the manufacturer's terms.
Do you ship Australia-wide?
Yes.
We offer insured Australia-wide delivery, subject to the applicable limits and conditions of our Jewellers Block insurance arrangements.
Can I inspect or collect a watch in person?
Yes.
Private inspection and collection are available from our North Adelaide boutique by appointment.
Are your prices negotiable?
Depending on the watch and transaction, there may be flexibility.
Because our focus is increasingly on company-owned inventory, we are able to consider offers, trades and transaction structures directly.
Why buy from The Time Broker?
The Time Broker is deliberately different from a high-volume watch retailer.
Our focus is on exceptional luxury timepieces, carefully selected inventory, direct relationships and a boutique experience where privacy, discretion and individual attention remain central to the way we do business.