Terms of service

TERMS AND CONDITIONS

Last updated: 21 August 2026

These Terms and Conditions apply to this website and all transactions and services provided by The Time Broker Pty Ltd (ACN 694 266 094) as trustee for the Time Broker Trust (ABN 92 699 436 713), trading as The Time Broker (“we”, “us”, “our”).

By using this website, placing an order, entering into a transaction or engaging our services, you agree to these Terms.

1. Nature of Our Business

The Time Broker operates as:

(a) a principal seller and buyer of pre-owned watches;

(b) a consignee selling watches on behalf of third-party owners; and

Our role in each transaction will be identified in the relevant listing, invoice, written acceptance or separate agreement.

2. Pre-Owned Watches

Unless expressly stated otherwise, all watches are pre-owned.

Pre-owned watches may show scratches, dents, marks, polishing, patina, ageing, bracelet stretch and other wear consistent with their age and condition. They may also have been serviced, repaired, refinished, polished or modified before being received by us.

Product descriptions and photographs are prepared in good faith. Photographs may not show every minor imperfection, and colours may vary because of lighting, photography and display settings.

Subject to the Australian Consumer Law, no separate guarantee is given regarding cosmetic condition, water resistance, timekeeping accuracy, power reserve or future mechanical performance unless expressly stated in writing.

3. Condition Ratings

Condition descriptions are subjective guides reflecting the watch’s overall presentation when listed.

Unworn

The watch has not been worn after its original retail purchase and is presented in as-new condition. Protective stickers may or may not remain. Minor handling or storage marks may be present and will be disclosed where material.

Excellent

Exceptional condition with minimal visible wear or light handling marks.

Very Good

Light wear consistent with careful use. Minor marks or hairlines may be present.

Good

Noticeable wear consistent with regular use, including scratches or wear to the case, bracelet or clasp.

Used

Clear signs of prior wear across multiple areas. The watch will be priced and described accordingly.

4. Boxes, Papers and Accessories

Only the boxes, warranty cards, papers, links, straps, tags and accessories expressly stated in the listing or invoice are included.

Boxes, papers and accessories may show age, fading, deterioration, damage or storage wear. Their condition does not determine the authenticity, condition or mechanical performance of the watch.

“Full set” does not mean “full links”. The number or completeness of bracelet links will be stated separately and described as “full links” only where all links are present.

Boxes, papers and accessories are not guaranteed to have been originally supplied with the watch unless expressly stated.

5. Purchases, Trade-Ins and Inspection

Any offer to purchase or accept a watch as a trade-in based on photographs, descriptions or information supplied by a customer remains conditional on physical inspection and final acceptance.

We may reject, withdraw or revise an offer if:

(a) the watch materially differs from the information supplied;

(b) its condition, originality or configuration was inaccurately represented;

(d) serial numbers, reference details or documentation do not correspond;

(e) authenticity, ownership, provenance, sanctions or other compliance concerns arise;

(f) required forms, identification or supporting information are not provided; or

(g) any other information arises that materially affects the value, legality or suitability of the transaction.

No obligation to purchase or accept a trade-in arises until the watch has been physically inspected and formally accepted by us in writing.

6. Sale and Seller Warranties

A person selling or transferring a watch or included item to us, including as part of a trade-in, warrants that:

(a) they legally and beneficially own the watch and included items or have full written authority from the lawful owner to transfer them;

(b) they have full authority to sell and transfer legal and beneficial ownership to us;

(d) the watch and included items are free from undisclosed finance, security interests, liens, encumbrances, retention-of-title claims and Personal Property Securities Register interests;

(e) all serial numbers, reference numbers and identifying marks are genuine, unaltered and lawfully present;

(f) all boxes, warranty cards, papers, receipts, service documents and accessories represented as genuine are genuine;

(g) all known faults, damage, repairs, servicing, polishing, refinishing, modifications and aftermarket components have been fully disclosed;

(h) all information and documentation supplied is accurate, complete and not misleading; and

(i) they have not withheld any information that would reasonably affect our decision to enter into the transaction or the value attributed to the watch.

We are entitled to rely on these warranties when purchasing or accepting a trade-in.

The seller is responsible for direct and reasonably foreseeable loss arising from a breach of these warranties, including reasonable authentication, recovery, legal and third-party claim costs, to the extent permitted by law.

This clause applies to an outright purchase or trade-in and does not convert the transaction into a consignment.

7. Consignor Warranties

A person providing a watch for consignment warrants that:

(a) they legally and beneficially own the watch and included items or have full authority from the lawful owner to consign them;

(b) the watch and included items are not stolen, unlawfully obtained, counterfeit or subject to an ownership dispute;

(c) the watch and included items are free from undisclosed finance, security interests, liens, encumbrances and Personal Property Securities Register interests;

(d) all serial numbers, documentation and accessories represented as genuine are genuine;

(e) all known faults, damage, servicing, repairs, polishing, refinishing, modifications and aftermarket components have been disclosed; and

(f) all information supplied is accurate, complete and not misleading.

The separate consignment agreement contains additional warranties and prevails where it differs from this clause.

8. Second-Hand Dealer Requirements

The Time Broker operates as a registered second-hand dealer in South Australia.

Every customer from whom we purchase a watch, accept a watch as part of a trade-in, receive a consigned watch or otherwise receive prescribed second-hand goods must:

(a) complete and sign any required purchase, trade-in, consignment or intake form;

(b) provide accurate transaction, ownership and watch information;

(d) permit us to inspect and record the required identification and transaction details; and

(e) provide any reasonably requested proof of ownership, purchase history or supporting information.

Identification must establish the customer’s name, residential address and signature and, where required, include photographic identification.

We will keep the records required by law concerning watches bought or received, including descriptions, serial numbers, transaction details, identification details and applicable identification codes.

A purchase, trade-in, consignment, payment or release may be refused or delayed until all required information has been provided and verified.

9. Anti-Money Laundering, Financial Crime and Sanctions Compliance

We do not accept physical currency or cryptocurrency for any purchase, sale, trade-in, consignment, deposit, fee or other transaction.

Payments to or from us must be made using an approved bank account, debit card or credit card in accordance with these Terms.

Under current AUSTRAC guidance, buying or selling qualifying precious products, including watches containing precious metals or stones, is a designated service where a transaction or linked transactions of $10,000 or more involve physical currency, virtual assets or a combination of both. Transactions completed solely by bank transfer, debit card or credit card are not designated services under that category.

Regardless of whether a particular transaction is a designated service, we may take reasonable steps to manage money laundering, terrorism financing, proliferation financing, fraud, sanctions and other financial-crime risks.

We may require:

(a) valid government-issued identification;

(b) verification of residential address;

(d) confirmation that a payment account or card is held by or lawfully controlled by the customer;

(e) information concerning the purpose and nature of the transaction;

(f) proof of ownership of a watch;

(g) information or evidence concerning the source of funds or source of wealth;

(h) information concerning another person or entity involved in the transaction; and

(i) any other information reasonably required for legal, regulatory, banking, insurance or risk-management purposes.

We may screen customers, beneficial owners, representatives and transactions against sanctions, politically exposed person, adverse-media and other compliance databases.

We may refuse, suspend, delay, cancel or impose conditions on a transaction where:

(a) required information is not provided or cannot be satisfactorily verified;

(b) information is false, inconsistent, incomplete or misleading;

(d) the transaction appears unusual, structured, unlawful or inconsistent with the information supplied;

(e) sanctions, fraud, money laundering, terrorism financing, proliferation financing or other compliance concerns arise;

(f) a bank, card provider, insurer, carrier, regulator or government authority requires or recommends that action; or

(g) completing the transaction may expose us to legal, regulatory, financial, security or reputational risk.

We may make disclosures or reports to AUSTRAC, law-enforcement agencies, government authorities, financial institutions or other authorised persons where required or permitted by law.

Where the law restricts us from disclosing whether a report, investigation or compliance review exists, we are not required to provide that information.

Nothing in this section requires us to complete a transaction merely because the customer has provided requested information.

The applicable AUSTRAC designated-service threshold and treatment of card and bank-transfer transactions are confirmed in AUSTRAC’s current guidance⁠.

10. Authenticity Assessment

We take reasonable steps to assess authenticity through physical inspection, experience, available documentation and, where appropriate, independent or manufacturer assessment.

We are not the manufacturer or brand owner and do not control manufacturer databases, archival records, service policies or future manufacturer determinations.

An authenticity assessment does not guarantee that every component is original to the watch from manufacture unless expressly stated.

11. Authenticity Guarantee

We guarantee that the watch is authentic and is not counterfeit.

If the watch is reasonably established to be counterfeit or non-authentic, the original purchaser may return it for a full refund of the purchase price, subject to reasonable verification.

We may require an assessment from the relevant manufacturer, an authorised service centre or an appropriately qualified independent expert.

The watch and all supplied boxes, papers, links and accessories must be returned. The watch must not have been materially altered, modified, damaged or dismantled after sale, except where reasonably necessary to assess authenticity.

This guarantee applies for the lifetime of the watch while owned by the original purchaser. It is additional to and does not limit any rights under the Australian Consumer Law.

12. Original, Replacement and Aftermarket Parts

Unless expressly stated, we do not guarantee that every component remains original to the watch from manufacture.

A watch may contain genuine manufacturer replacement or service parts installed during previous servicing or repair.

Known aftermarket components will be disclosed where reasonably identifiable.

If an undisclosed aftermarket component is subsequently established, the available remedy will depend on the component’s significance, the product description, representations made at the time of sale and the Australian Consumer Law. A remedy may include repair, replacement of the component, replacement of the watch or refund.

13. Manufacturer Warranty

Unless expressly stated, watches are sold without a separate manufacturer warranty.

Any remaining manufacturer warranty is subject to the manufacturer’s conditions. We do not guarantee that a manufacturer warranty is transferable, valid or recognised by the manufacturer unless expressly confirmed in writing.

This does not limit rights under the Australian Consumer Law.

14. 12-Month Mechanical Warranty

A 12-month Mechanical Warranty applies only where expressly stated in the relevant product listing, invoice or written acceptance.

The warranty’s coverage, exclusions and claims process are contained on our Warranty page and form part of these Terms.

The Mechanical Warranty is additional to rights under the Australian Consumer Law. Consumer guarantees may continue for a reasonable period beyond the stated warranty period.

15. Orders and Contract Formation

A website listing is an invitation to make an offer and does not constitute a binding offer by us.

An order submitted online, in person or by telephone, email or message is an offer by the purchaser.

An automated acknowledgement, pending-payment notice, invoice or payment link does not constitute acceptance unless expressly stated.

A binding sale is formed when we confirm acceptance in writing and receive any required deposit or payment in cleared funds.

Before acceptance, we may decline an order because of:

(a) prior sale or unavailability;

(b) a pricing or listing error;

(d) fraud or chargeback concerns;

(e) identity, sanctions or compliance concerns;

(f) withdrawal by a consignor or supplier; or

(g) another legitimate transaction concern.

Any payment received for an order declined before acceptance will be refunded to the original payment method or originating account, subject to legal and compliance requirements.

16. Prices and Payment

All prices are in Australian Dollars and include GST where applicable.

Payment may be made by bank transfer, debit card or credit card, subject to approval, transaction limits and verification.

Bank transfers do not attract a payment surcharge.

Until 30 September 2026, debit and credit card payments attract a surcharge of 1.4% plus GST, being 1.54% in total, where legally and contractually permitted.

Any payment surcharge will be disclosed before payment and will not exceed the applicable permitted cost of acceptance.

From 1 October 2026, card surcharges will not be applied to Visa, Mastercard or eftpos payments to the extent prohibited by applicable card-network rules or merchant agreements.

We do not accept physical currency or cryptocurrency as payment for any purchase, service or transaction.

We may refuse split payments, payments from unrelated third parties or payments involving multiple accounts or cards.

Payments and refunds must ordinarily be made between us and an account held in the customer’s name. Any exception requires our prior written approval and satisfactory verification.

17. Payment Verification and Fraud Prevention

We may refuse, suspend or delay a transaction where we reasonably suspect:

(a) fraud or unauthorised payment;

(b) chargeback risk;

(d) false, misleading or incomplete information;

(e) suspicious or unusual transaction activity;

(f) use of an unrelated third-party account or card;

(g) sanctions or other compliance concerns; or

(h) that the transaction may be unlawful.

We may request identification, proof of address, proof of payment authority, source-of-funds information or other verification information.

No watch will be dispatched, delivered, collected or released until payment has cleared and all required verification has been completed.

18. Deposits, Holds and Completion

A watch is not secured by verbal discussions, informal messages or expressions of interest.

A watch is secured only when we confirm in writing that we have accepted:

(a) a deposit;

(b) full cleared payment; or

Any deposit, hold or completion period is binding only when confirmed in writing.

Unless otherwise agreed, a purchaser who changes their mind or fails to complete within the agreed period is not automatically entitled to the return of the deposit.

We may apply the deposit toward direct and reasonably foreseeable losses caused by the purchaser’s failure to complete, including:

(a) a resale price shortfall;

(b) shipping or authentication costs;

(d) storage and handling costs;

(e) reasonable administrative costs; and

(f) other reasonable transaction costs.

Any balance remaining after the watch is resold or the transaction is otherwise resolved and reasonable losses are deducted will be refunded.

We will provide a reasonable calculation of amounts deducted from the deposit upon request.

We may recover reasonable loss exceeding the deposit where permitted by law.

If the purchaser fails to complete on time, we may cancel the transaction, terminate the hold and relist or resell the watch.

19. Reservation of Title

Legal and beneficial title to a watch does not pass to the purchaser until the full purchase price has been received in cleared funds.

This applies even if possession has been transferred before payment has fully cleared.

This clause does not affect the passing of risk under these Terms.

20. Pricing and Listing Errors

We may correct typographical, technical, administrative or pricing errors before accepting an order.

If an order has not been accepted, we may cancel it and refund any payment received.

Once an order has been accepted, any cancellation or correction remains subject to the contract and the Australian Consumer Law.

21. Consignment

We may accept watches for sale on consignment at our discretion.

Each accepted consignment is governed by a separate written consignment agreement. That agreement prevails where it differs from this general summary.

No minimum consignment value applies unless otherwise agreed or stated by us before acceptance.

No listing fee applies before 1 September 2026.

From 1 September 2026, a listing fee of $299 inclusive of GST is payable in advance for each successive 30-day consignment period, including each 30-day period falling within the initial consignment term.

The listing fee:

(a) covers administration, intake, photography, listing preparation and marketing;

(b) is payable in advance for each 30-day period;

(d) is non-refundable once the relevant services have been substantially performed, except where otherwise required by law;

(e) is separate from the sale commission; and

(f) is not credited toward or included within the commission.

The initial consignment period is up to 60 days. It may continue for a further 30 days, to a maximum total of 90 days, subject to the separate agreement and payment of the applicable listing fee.

Commission is 2.5% inclusive of GST of the sale price, subject to a minimum commission of $500 inclusive of GST.

We may deduct listing fees, commission and agreed costs from sale proceeds before paying the consignor.

Consigned watches must be authentic, lawfully owned and free from undisclosed finance, security interests, encumbrances and ownership disputes.

22. Brokerage and Watch Sourcing

Brokerage is a sourcing service through which we locate, negotiate for and acquire a suitable watch for a client.

No deposit is payable merely to submit a sourcing request or for us to begin searching.

The client must provide the required criteria, which may include:

(a) brand, model and reference;

(b) acceptable year range;

(d) required boxes, papers and accessories;

(e) acceptable variations; and

(f) maximum purchase price.

We do not guarantee that a suitable watch will be found or that any particular price or timeframe can be achieved.

When a potentially suitable watch is located, we will provide the available photographs, description, price and material information.

The client is not required to accept a proposed watch.

If the client accepts the proposed watch in writing, a deposit equal to 20% of the agreed purchase price becomes payable. The deposit forms part of the purchase price and authorises us to negotiate for, secure or purchase the watch.

Acceptance remains subject to our final physical inspection.

If the watch materially satisfies the accepted criteria following inspection, the client must complete the purchase and cannot withdraw because of a change of mind.

If inspection identifies a material difference, we may:

(a) seek the client’s written approval of revised terms;

(b) continue sourcing another watch;

(d) agree another outcome with the client.

If the client fails to complete after the watch has been secured and materially meets the agreed criteria, we may apply the deposit toward reasonable losses and costs caused by that failure.

Any remaining balance will be refunded after the watch is resold or the transaction is otherwise resolved and reasonable losses are deducted.

23. Boutique Collection

Collection from our North Adelaide boutique is available by appointment.

Before collection, the purchaser must:

(a) pay the full purchase price in cleared funds;

(b) provide valid government-issued photographic identification;

(d) sign a collection acknowledgement if requested.

Only the purchaser named on the order or a person authorised by us in writing may collect the watch.

We may postpone or refuse collection where payment, identity, authority, safety, security or compliance requirements are not satisfied.

Risk passes to the purchaser upon physical handover.

24. Shipping and Delivery

Standard deliveries are sent using an agreed tracked service requiring a signature.

FedEx delivery will not be used for a watch priced above $80,000. An alternative delivery method must be agreed for a watch above that value.

Risk remains with us until the watch is delivered or physically handed over in accordance with the agreed delivery method.

Risk passes to the purchaser upon:

(a) physical handover at the boutique;

(b) physical handover through Concierge Delivery or Local Delivery; or

(c) delivery by the agreed carrier to the nominated address, as evidenced by the carrier’s delivery record and any required signature.

The purchaser is responsible for providing a complete and accurate delivery address.

We are not responsible for loss or damage after risk has passed, except where liability cannot lawfully be excluded.

25. Concierge Delivery and Local Delivery

Concierge Delivery and Local Delivery are optional services available only for eligible purchases approved by us.

Interstate Concierge Delivery

Interstate Concierge Delivery is available for selected watches priced at $50,000 or more.

The service is limited to selected major Australian cities and is not available to Canberra.

The fee is $500 inclusive of GST per order unless otherwise agreed.

Interstate Concierge Delivery will generally be booked within five business days after cleared payment and completion of all required verification.

This is a scheduling timeframe and does not guarantee delivery within five business days.

Local Delivery

Local Delivery is available for selected watches priced at $20,000 or more.

It is limited to locations within 20 kilometres of the Adelaide CBD.

Local Delivery may be complimentary at our discretion.

Delivery Conditions

Concierge Delivery and Local Delivery remain subject to scheduling, destination, purchaser availability, operational capacity, payment verification, safety and security requirements.

Delivery will only be made to the purchaser named on the order unless we approve another recipient in writing after completing satisfactory verification.

The purchaser or approved recipient must:

(a) be present at the agreed place and time;

(b) produce valid government-issued photographic identification;

(d) sign an acknowledgement of delivery if requested.

We may refuse handover where identity, payment, authority, safety, security or compliance requirements are not satisfied.

If the purchaser is unavailable or prevents completion, we may reschedule delivery, require boutique collection or charge a reasonable additional delivery cost.

If Concierge Delivery is cancelled before completion, the $500 fee will be refunded. Any alternative shipping or delivery service will be arranged and charged separately.

Risk passes upon physical handover to the verified purchaser or approved recipient.

26. No Investment or Resale Advice

Any valuation, pricing opinion, market commentary or resale discussion is general information only.

We do not provide financial, investment, taxation or legal advice and do not guarantee future value, demand, liquidity, collectability or resale performance.

27. No Change-of-Mind Returns

To the extent permitted by law, refunds or exchanges are not provided for:

(a) change of mind;

(b) buyer remorse;

(d) a preference for another watch; or

(e) cosmetic expectations inconsistent with the listing and disclosed condition.

This does not limit rights under the Australian Consumer Law.

28. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Where a watch or service fails to comply with a consumer guarantee, the available remedy depends on whether the failure is major or minor.

For a major failure, the consumer may be entitled to reject the watch and choose a refund or replacement.

For a minor failure, we may choose to provide an appropriate repair, replacement or refund within a reasonable time.

A consumer may also be entitled to compensation for reasonably foreseeable loss or damage.

Any voluntary or manufacturer warranty is additional to these rights.

29. Limitation of Liability

Nothing in these Terms limits liability that cannot lawfully be excluded or limited.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable.

Where a transaction is not subject to non-excludable consumer guarantees and liability may lawfully be limited, our aggregate liability is limited to the amount paid to us for the relevant product or service.

This limitation does not apply to fraud, wilful misconduct or any liability that cannot lawfully be limited.

30. Website Information

General website, editorial and market information may be updated without notice.

We do not guarantee that general editorial or market information is complete, accurate or current.

This does not limit representations contained in an accepted product listing or any rights under the Australian Consumer Law.

31. Personal Information

We may collect, use, verify and retain personal information for:

(a) appointments and enquiries;

(b) purchases, sales, trades and consignments;

(d) fraud, sanctions and financial-crime prevention;

(e) delivery and collection;

(f) recordkeeping and regulatory compliance;

(g) insurance, warranty and authenticity claims; and

(h) dispute resolution and legal proceedings.

Information may be disclosed where reasonably required or legally permitted to payment providers, banks, carriers, insurers, professional advisers, authentication or verification providers, AUSTRAC, law-enforcement agencies and government authorities.

Information may be retained for the period required by applicable laws and for reasonable business, insurance, taxation, warranty and dispute-management purposes.

Personal information will be handled in accordance with applicable law and any Privacy Policy published on our website.

32. Indemnity

To the extent permitted by law, a person dealing with us is responsible for direct and reasonably foreseeable loss caused by that person’s:

(a) material breach of these Terms;

(b) fraud or unlawful conduct;

(d) breach of an ownership, authenticity or authority warranty; or

(e) unauthorised use of another person’s account, card or payment method.

This does not apply to loss caused by our negligence, fraud, unlawful conduct or breach.

33. Force Majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, transport disruption, industrial action, government restrictions, carrier failure or material system outages.

We will take reasonable steps to minimise the effects and resume performance when reasonably possible.

This clause does not remove or limit any remedy required by law.

34. Separate Agreements

These Terms operate together with the relevant product listing, invoice, written order acceptance and any separate written agreement.

A separate consignment, brokerage, warranty or service agreement prevails to the extent of any inconsistency with these general Terms.

35. Governing Law

These Terms are governed by the laws of South Australia and the Commonwealth of Australia.

The parties submit to the non-exclusive jurisdiction of the courts of South Australia and any other court with lawful jurisdiction.

36. Severability

If a provision is invalid, unlawful or unenforceable, it will be read down to the extent necessary to make it valid and enforceable.

If it cannot be read down, it will be severed without affecting the remaining provisions.

37. No Waiver

A failure or delay by us in exercising a right does not constitute a waiver of that right.

A waiver is effective only when given in writing and applies only to the particular circumstances for which it is given.

38. Changes to These Terms

We may update these Terms by publishing a revised version on this website.

Updated Terms apply prospectively from their stated effective date.

A transaction accepted before an update remains governed by the Terms applying when it was accepted, unless otherwise agreed in writing or required by law.

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Terms of service