Terms of service

Terms and Conditions

Last updated: 16 February 2026

These Terms and Conditions govern the use of this website and all transactions conducted with The Time Broker Pty Ltd (ACN 694 266 094) as trustee for the Time Broker Trust (ABN 92 699 436 713), trading as The Time Broker (“we”, “us”, “our”).

By accessing this website or engaging our services, you agree to be bound by these Terms.

Nature of Our Business

The Time Broker operates in the luxury watch market as:

A principal seller of pre-owned watches
A principal buyer of pre-owned watches
A broker or agent facilitating transactions between third-party buyers and sellers

Our role in each transaction will be expressly identified.

Pre-Owned Watches – Condition

Unless expressly stated otherwise, all watches are pre-owned.

Normal wear and tear, scratches, dents, marks, polishing, patina, ageing, bracelet stretch, or cosmetic imperfections are not defects. Watches may have been previously serviced, repaired, refinished, or modified unless expressly stated. Images and descriptions are indicative only and may not show every imperfection.

To the maximum extent permitted by law, The Time Broker makes no warranties regarding cosmetic condition, water resistance, timekeeping accuracy, power reserve, or future performance.

Condition Descriptions

All watches sold by The Time Broker are assessed and described in good faith based on visual inspection, handling, and experience. Condition descriptions are a general guide only and reflect the overall presentation of the watch at the time of listing.

New / Unworn (9–10/10)
Unworn, unused, and in as-new condition. Protective stickers may or may not be present. Original box and documentation are typically included where applicable.

Excellent (8–9/10)
Exceptional overall condition with minimal to no visible wear. Any marks are minor and consistent with light handling. Not refinished unless stated.

Very Good (7–8/10)
Light signs of wear consistent with careful use. Minor marks or hairlines may be present.

Good (6–7/10)
Noticeable signs of wear consistent with regular use, including surface scratches or wear to case, bracelet, or clasp. Structurally sound and functional unless stated.

Used (4–6/10)
Clear and obvious signs of prior wear across multiple areas. Priced accordingly.

Box and Accessories Condition

Where boxes, papers, or accessories are included, their condition is described separately. Boxes may show storage wear, fading, or deterioration due to age. The condition of packaging does not affect the mechanical condition or authenticity of the watch unless expressly stated.

Selling, Trade-Ins, and Right of Rejection

Where The Time Broker agrees in principle to purchase, trade, or broker a watch based on descriptions, representations, or photographs provided by a seller, such agreement is conditional upon physical inspection.

Upon receipt of the watch, The Time Broker reserves the right to reject and return the watch if, in our reasonable opinion:

The watch materially differs from the description provided
Photographs do not accurately reflect condition, originality, or configuration
Undisclosed damage, excessive wear, modification, or aftermarket components are identified
Serial numbers, reference details, or documentation do not match representations
Authenticity, provenance, or compliance concerns arise

If a watch is rejected, it will be returned to the seller in the condition received. No purchase, trade, or brokerage obligation arises unless and until The Time Broker formally accepts the watch following inspection.

Seller Warranty of Title and Authority

Any person selling, trading, or offering a watch to The Time Broker warrants that they are the lawful owner of the watch, that the watch is not stolen and is not subject to any security interest, lien, or encumbrance, and that they have full authority to sell or transfer the watch.

The seller indemnifies The Time Broker against any loss, claim, or liability arising from breach of this warranty.

Identity Verification and Compliance

We may require identification, proof of ownership, and source-of-funds information before buying, selling, or brokering any watch. Where required under the Second-Hand Dealers and Pawnbrokers legislation in South Australia, we are obliged to collect and record identification details from any person selling or trading a watch to The Time Broker.

We may refuse, delay, or cancel any transaction where satisfactory information is not provided or where compliance concerns arise. No liability arises from such refusal, delay, or cancellation.

No Manufacturer Warranty

Unless expressly stated in writing, watches are sold without manufacturer warranty. Any remaining manufacturer warranty is not guaranteed, transferable, or verified. Manufacturers may refuse service for reasons outside our control.

Authenticity

The Time Broker takes reasonable steps to assess authenticity based on experience, documentation, and inspection. We are not the manufacturer or brand owner and do not guarantee brand databases, archival records, or future manufacturer determinations.

Authenticity Guaranteed
We guarantee that the watch itself is authentic and genuine, not counterfeit.

Original and Replacement Parts

Unless expressly stated in writing, we do not guarantee that all components are original to the watch at the time of manufacture. Replacement parts may be genuine manufacturer parts or appropriate service replacements consistent with industry standards.

Aftermarket Parts

If a component is later proven to be aftermarket and this was not disclosed, our obligation is limited to repair or replacement of the affected component with a genuine or appropriate service part, at our option. The presence of an aftermarket component does not render the watch non-authentic and does not entitle the purchaser to a refund where the watch itself is genuine.

Remedy for Non-Authenticity

If the watch itself is proven to be not authentic, the purchaser is entitled to a full refund upon return of the watch in the same condition as sold. This applies for the life of the watch and is in addition to rights under the Australian Consumer Law.

12-Month Mechanical Warranty

A 12-month Mechanical Warranty applies to selected timepieces where stated on the relevant product listing. Full warranty terms, coverage, exclusions, and claim process are set out on our Warranty page and form part of these Terms. This warranty is provided in addition to your rights under the Australian Consumer Law.

Insurance and Shipping

All watches shipped by The Time Broker are dispatched via tracked, registered delivery with mandatory signature. Transit insurance is arranged and paid by us until delivery is confirmed.

Customers are encouraged to arrange their own insurance effective immediately upon purchase. Insurance references are general information only and not advice.

Consignment and Brokerage Services

Consignment

The Time Broker may, at its discretion, accept watches for sale on consignment.

The minimum consignment value is $10,000 per watch.

A $500 non-refundable listing fee applies at the commencement of each consignment. This fee covers administration, intake, photography, listing preparation, marketing and sales handling.

The initial consignment period is up to 60 days.

If the watch is withdrawn before the end of the consignment period, the listing fee remains non-refundable and no refund is payable.

If the watch does not sell within the initial 60-day period, the consignment may continue for a further period up to a maximum total of 90 days without any additional relisting fee.

If the watch sells, the $500 listing fee forms part of the total commission payable and is not charged in addition to it.

Commission on consignment sales is charged at 2.5%

The minimum total commission is $500 per watch (excluding the listing fee)

The Time Broker may deduct all applicable fees, commissions and agreed costs from the final sale proceeds before remitting the balance to the consignor.

Watches consigned to The Time Broker must be lawfully owned, authentic, and free from any finance, encumbrance, security interest or ownership dispute.

The Time Broker may refuse, remove or cancel a consignment at its discretion.

Brokerage

Brokerage is a sourcing service where The Time Broker locates and secures a watch on behalf of a client.

Before brokerage services commence, the client must agree the target watch details and agreed purchase budget.

A non-refundable brokerage deposit of 20% of the agreed purchase price is payable before The Time Broker begins sourcing.

The brokerage deposit confirms the client’s commitment and authorises The Time Broker to search for and negotiate on the client’s behalf.

Once a suitable watch is located and secured, the client must pay the remaining balance in full before The Time Broker proceeds with delivery or release of the watch.

If The Time Broker purchases or secures a watch on the client’s instructions and the client then fails, refuses or delays to complete the transaction, the client is not entitled to an immediate refund of any monies paid.

Any funds paid may be retained until the watch is resold, and The Time Broker may deduct any losses, fees, market shortfall, shipping, authentication, payment processing, handling or related costs from the amount to be refunded.

The Time Broker does not guarantee that a requested watch can be sourced.

All brokerage requests are subject to availability, market conditions, supplier acceptance and final verification.

General

The Time Broker may require identification and verification documents before providing consignment or brokerage services.

Not all watches qualify for consignment or brokerage.

The Time Broker reserves the right to refuse any watch, client or transaction at its discretion.

All fees, commissions and terms are subject to any separate written agreement entered into with the client.

If you want the wording sharpened further, the only line I would tighten is this:

“If the watch does not sell within the initial 60-day period, the consignment may continue for a further 30 days, to a maximum total of 90 days, without any additional relisting fee.”

No Investment or Resale Advice

Any pricing, opinions, or commentary are general information only. No guarantees are provided regarding resale value, liquidity, or investment performance.

Risk and Delivery

Risk remains with The Time Broker until delivery is confirmed. After delivery, risk passes to the buyer. We accept no liability for damage or loss occurring after receipt.

No Change-of-Mind Returns

To the extent permitted by law, no refunds are offered for change of mind, buyer remorse, valuation changes, or cosmetic expectations.

Australian Consumer Law

Nothing in these Terms excludes rights under the Australian Consumer Law. Remedies are limited, at our election, to repair, replacement, or refund.

Limitation of Liability

To the maximum extent permitted by law, we exclude indirect or consequential loss. Total liability is capped at the amount paid to us for the relevant transaction.

Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control.

Regulatory Compliance

The Time Broker complies with applicable South Australian and Commonwealth second-hand dealer legislation. Compliance may require identity checks, holding periods, disclosures, or refusal to transact. We are not liable for consequences arising from statutory compliance.

Governing Law

Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies available to consumers under the Australian Consumer Law or any other applicable law. Where any provision of these Terms is inconsistent with the Australian Consumer Law, the Australian Consumer Law will prevail to the extent of the inconsistency.

These Terms and any dispute arising out of or in connection with them are governed by the laws of South Australia and the Commonwealth of Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of South Australia.

Payment, Fraud, and Chargebacks

We may refuse, reverse, or delay any transaction where fraud, chargeback risk, or suspicious activity is suspected. Ownership of any watch does not transfer until full cleared funds are received. We are not liable for losses arising from fraud prevention measures or payment reversals.

Deposits, Holds, Payment Terms and Deal Completion

A watch is not secured by verbal discussion, informal messages, expressions of interest, or agreement in principle. A watch is only secured once The Time Broker confirms receipt of either:
(a) a deposit accepted by us in writing; or
(b) full cleared payment.

Any hold, deposit arrangement, payment plan, or agreed completion timeframe is only binding once confirmed by The Time Broker in writing.

Unless otherwise agreed by The Time Broker in writing, all deposits are non-refundable if the purchaser fails, refuses, or does not complete the transaction within the agreed timeframe.

If a purchaser pays a deposit and then fails, refuses, or delays completion of the transaction, The Time Broker may retain the deposit until the watch is resold and may deduct from it any loss, price shortfall, market movement, handling costs, storage costs, shipping costs, payment processing fees, authentication costs, administrative costs, and other reasonable costs incurred as a result of the failed transaction.

Any remaining balance of the deposit after resale and deduction of such amounts may be refunded at The Time Broker’s discretion, subject to any rights that cannot lawfully be excluded under the Australian Consumer Law.

All agreed payment deadlines, collection dates, settlement periods, and completion timeframes must be strictly adhered to. If the purchaser does not complete the transaction within the agreed timeframe, The Time Broker may, without further notice:
(a) cancel the transaction;
(b) terminate any hold over the watch;
(c) relist or resell the watch;
(d) retain all or part of any deposit to the extent permitted by law and any written agreement; and
(e) recover any shortfall, costs, fees, or losses arising from the purchaser’s failure to complete.

Title to the watch does not pass until full cleared funds are received.

RelayPay Crypto Payments

Where a customer selects Crypto (RelayPay Link) at checkout, payment is completed via a manual RelayPay payment link issued by The Time Broker.

After the order is placed, we will send the customer a RelayPay payment link to the email address provided at checkout.

Payment must be completed within 12 hours of the order being placed. If payment is not received within 12 hours, we may cancel the order and the item may be relisted for sale without further notice.

Orders placed using Crypto (RelayPay Link) are recorded as payment pending until payment is received and confirmed. No dispatch occurs until payment is confirmed.

All prices on this website are displayed in Australian Dollars (AUD). RelayPay may convert cryptocurrency to AUD at the applicable exchange rate at the time of payment. We are not responsible for exchange rate movements, blockchain network fees, or delays caused by third-party networks.

The customer is responsible for paying the exact amount requested via the RelayPay link. Underpayments may result in cancellation. Overpayments may be refunded at our discretion, less any third-party fees or costs.

Where a refund is required under the Australian Consumer Law or otherwise agreed by us, refunds for crypto-paid orders will be processed in AUD unless we agree otherwise in writing. Any third-party fees, conversion costs, or network fees are non-refundable.

Concierge Delivery and Local Delivery

1. Concierge Delivery and Local Delivery are optional services offered by The Time Broker for selected purchases only.
2. Interstate Concierge Delivery is available only for selected watches priced at $50,000 AUD or more and is subject to approval, scheduling, operational availability, delivery location and payment verification.
3. Local Delivery is available only for selected local purchases priced at $20,000 AUD or more and is subject to approval, scheduling, operational availability, delivery location and payment verification.
4. Interstate Concierge Delivery is charged at a flat fee of $500 AUD per order unless otherwise agreed in writing by The Time Broker.
5. Local Delivery may be offered on a complimentary basis at the discretion of The Time Broker.
6. Concierge Delivery and Local Delivery are available only in relation to eligible purchases approved by The Time Broker and may be declined, withheld, withdrawn or cancelled at any time before handover at The Time Broker’s discretion, including where a discounted, negotiated or otherwise reduced sale price has been agreed.
7. A request for Concierge Delivery or Local Delivery does not create a binding obligation on The Time Broker to provide that service unless and until The Time Broker confirms acceptance of the request.
8. Any stated delivery timeframe is an estimate only. Interstate Concierge Delivery will generally be booked within 5 business days of the order being placed or cleared payment being received, whichever is later, subject to scheduling, route planning, purchaser availability, operational requirements and any verification required by The Time Broker.
9. Delivery will not occur until full cleared payment has been received by The Time Broker.
10. Delivery will be made only to the purchaser named on the order unless The Time Broker agrees otherwise in writing.
11. The purchaser must be present at the agreed delivery location and time and must provide valid government-issued photo identification and any other information reasonably requested by The Time Broker to verify identity, order details, payment details, authority to receive the watch and completion of the transaction.
12. The Time Broker may refuse handover where identity, payment, authority, safety, security or delivery details are not satisfactory.
13. If the purchaser is unavailable at the agreed time or place, fails verification, fails to produce satisfactory identification, or otherwise prevents completion of delivery, The Time Broker may cancel the delivery, reschedule the delivery, charge an additional delivery fee, or require collection or alternate delivery at the purchaser’s cost.
14. Any delivery fee paid for Interstate Concierge Delivery is non-refundable once the service has been booked, scheduled or commenced, except where a refund is required under the Australian Consumer Law.
15. Risk in the watch passes to the purchaser upon physical handover of the watch to the verified purchaser or as otherwise provided under the applicable sale terms.
16. The purchaser may be required to sign a delivery acknowledgement, proof of receipt, identity confirmation or similar record at handover.
17. The Time Broker may impose additional requirements, conditions or limitations for Concierge Delivery or Local Delivery having regard to value, destination, timing, security, staffing, insurance, verification, weather, transport availability or any other matter reasonably relevant to the safe completion of delivery.
18. Nothing in these terms excludes, restricts or modifies any right, remedy, guarantee or protection that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

Use this as the short website disclaimer:

Concierge Delivery and Local Delivery are offered at the discretion of The Time Broker and are subject to approval, scheduling, verification and location. We reserve the right to refuse, withdraw or cancel either service, including where a discounted, negotiated or otherwise reduced sale price has been agreed. Full terms and conditions apply.

Reservation of Title

Title to any watch does not pass to the buyer until full cleared payment is received, even if the watch has been delivered.

Pricing and Listing Errors

We reserve the right to cancel any transaction arising from typographical, technical, or pricing errors. No contract is formed until payment is accepted and confirmed by us.

Where an item is held pending payment (including Crypto payments), we may cancel the order and relist the item if payment is not received within the required timeframe.

Website Information

Information on this website is general in nature and may change without notice. We do not warrant accuracy, completeness, or currency.

Indemnity

You indemnify The Time Broker against all losses, claims, damages, and expenses arising from your breach of these Terms, misrepresentation, unlawful conduct, or failure to comply with applicable laws.

Variation of Terms

We may update these Terms at any time. Continued use of the website or our services constitutes acceptance of the updated Terms.