Terms of service
Terms and Conditions
Last updated: 26 June 2026
These Terms and Conditions apply to this website and all transactions and services provided by The Time Broker Pty Ltd (ACN 694 266 094) as trustee for the Time Broker Trust (ABN 92 699 436 713), trading as The Time Broker (“we”, “us”, “our”).
By using this website, placing an order or engaging our services, you agree to these Terms.
Nature of Our Business
The Time Broker operates as:
A principal seller and buyer of pre-owned watches
A consignee selling watches for third-party owners
A broker sourcing and facilitating watch transactions between buyers and sellers
Our role in a transaction will be identified in the relevant listing, invoice, written acceptance or separate agreement.
Pre-Owned Watches
Unless expressly stated otherwise, all watches are pre-owned.
Pre-owned watches may show scratches, dents, marks, polishing, patina, ageing, bracelet stretch and other wear consistent with their age and condition. They may also have been serviced, repaired, refinished, polished or modified.
Product descriptions and photographs are prepared in good faith. Photographs may not show every minor imperfection, and colours may vary due to lighting, photography and display settings.
Subject to the Australian Consumer Law, no separate guarantee is given regarding cosmetic condition, water resistance, timekeeping accuracy, power reserve or future mechanical performance unless expressly stated.
Condition Ratings
Condition ratings are subjective guides reflecting the watch’s overall presentation when listed.
New / Unworn (9–10/10)
Unworn and in as-new condition. Protective stickers may or may not remain.
Excellent (8–9/10)
Exceptional condition with minimal visible wear or light handling marks.
Very Good (7–8/10)
Light wear consistent with careful use. Minor marks or hairlines may be present.
Good (6–7/10)
Noticeable wear consistent with regular use, including scratches or wear to the case, bracelet or clasp.
Used (4–6/10)
Clear signs of prior wear across multiple areas. Priced and described accordingly.
Boxes, Papers and Accessories
Only the boxes, papers, links, straps, tags and accessories expressly stated in the listing are included.
Boxes and accessories may show age, fading, deterioration or storage wear. Their condition does not determine the authenticity or mechanical condition of the watch.
Purchases, Trade-Ins and Inspection
Any offer to buy or accept a watch as a trade-in based on photographs, descriptions or information supplied by a customer remains conditional on physical inspection.
We may reject, withdraw or revise an offer if:
The watch materially differs from the information supplied
Its condition, originality or configuration was inaccurately represented
Undisclosed damage, modification or aftermarket parts are identified
Serial numbers, reference details or documentation do not correspond
Authenticity, ownership, provenance or compliance concerns arise
Required forms, identification or supporting information are not provided
No obligation to purchase or accept a trade-in arises until the watch has been inspected and formally accepted by us.
Seller Warranty of Ownership
A person selling, trading or consigning a watch warrants that:
They are the lawful owner or are authorised by the lawful owner
The watch is not stolen or unlawfully obtained
The watch is free from undisclosed finance, security interests, liens, encumbrances and ownership disputes
All information and documentation supplied is accurate and not misleading
They have full authority to sell, trade or consign the watch
The seller is responsible for direct and reasonably foreseeable loss arising from a breach of these warranties.
Second-Hand Dealer Requirements
The Time Broker operates as a registered second-hand dealer in South Australia.
Every customer from whom The Time Broker purchases a watch or accepts a watch as part of a trade-in must:
Complete and sign our purchase or trade-in form
Provide accurate transaction, ownership and watch information
Produce identification satisfying applicable South Australian requirements
Permit us to record the required identification and transaction details
Identification must establish the customer’s name, residential address and signature and, where required, include photographic identification.
We may require proof of ownership, purchase history or other supporting information.
We will keep the required records concerning watches bought or received, including descriptions, serial numbers, transaction details, identification details and applicable identification codes.
We may require similar information for consignments or other watches received where required by law.
A purchase, trade-in, consignment or release may be refused or delayed until all required information has been completed and verified.
Authenticity
We take reasonable steps to assess authenticity through inspection, experience and available documentation.
We are not the manufacturer or brand owner and do not control manufacturer databases, archival records, service policies or future manufacturer determinations.
Authenticity Guarantee
We guarantee that the watch itself is authentic and genuine and is not counterfeit.
If the watch is reasonably proven to be counterfeit or non-authentic, the purchaser may return it for a full refund of the purchase price, subject to reasonable verification.
The watch and all supplied items must be returned. This guarantee applies for the life of the watch and is additional to rights under the Australian Consumer Law.
Original, Replacement and Aftermarket Parts
Unless expressly stated, we do not guarantee that every component remains original to the watch from manufacture.
A watch may contain genuine manufacturer replacement parts or service parts installed during previous servicing or repair.
Known aftermarket components will be disclosed where reasonably identifiable.
If an undisclosed aftermarket component is later established, the available remedy will depend on the component’s significance, the product description and the Australian Consumer Law. A remedy may include repair, replacement of the component, replacement of the watch or refund.
Manufacturer Warranty
Unless expressly stated, watches are sold without a separate manufacturer warranty.
Any apparent remaining manufacturer warranty is subject to the manufacturer’s own conditions. We do not guarantee that it is transferable, valid or recognised by the manufacturer unless expressly confirmed in writing.
12-Month Mechanical Warranty
A 12-month Mechanical Warranty applies only where stated in the relevant product listing.
Coverage, exclusions and the claims process are contained on our Warranty page and form part of these Terms.
The Mechanical Warranty is additional to rights that cannot be excluded under the Australian Consumer Law.
Orders and Contract Formation
A website listing is an invitation to make an offer and does not itself constitute a binding offer by The Time Broker.
An order submitted online, in person or by telephone, email or message is an offer by the purchaser.
An automated acknowledgement, pending-payment notice or payment link does not constitute acceptance.
A binding sale is formed when we confirm acceptance in writing and receive any required deposit or payment in cleared funds.
Before acceptance, we may decline an order because of:
Prior sale or unavailability
A pricing or listing error
Failed payment or verification
Fraud or chargeback concerns
Identity or compliance concerns
Withdrawal by a consignor or supplier
Any other legitimate transaction concern
Any payment received for an order that we decline before acceptance will be refunded.
Prices and Payment
All prices are in Australian Dollars and include GST where applicable.
Available payment methods may include bank transfer, Zeller card payment and RelayPay cryptocurrency payment. Payment methods remain subject to approval, transaction limits and verification.
Bank transfer does not attract a payment surcharge.
RelayPay payments attract a processing fee of 2% plus GST, being 2.2% in total.
Zeller card payments attract a surcharge of 1.4% plus GST, being 1.54% in total, where legally and contractually permitted.
Any payment surcharge will be disclosed before payment and will not exceed the permitted cost of acceptance.
Card surcharges will be removed or amended from 1 October 2026 to the extent required by applicable laws, card-network rules or merchant agreements.
RelayPay Cryptocurrency Payments
RelayPay payments are completed through a payment link issued by The Time Broker.
Payment must be completed within 12 hours unless otherwise agreed. An unpaid order may then be cancelled and the watch relisted.
All prices and refunds remain calculated in Australian Dollars.
The customer is responsible for exchange-rate movements, network fees, conversion costs and cryptocurrency-network delays.
No watch will be released until the payment has been received and confirmed.
Any refund will ordinarily be processed in Australian Dollars. Unavoidable third-party network or conversion fees are non-refundable except where required by law.
Payment Verification and Fraud Prevention
We may refuse, suspend or delay a transaction where we reasonably suspect:
Fraud or unauthorised payment
Chargeback risk
Identity inconsistency
False or incomplete information
Suspicious transaction activity
We may request identification, proof of address, proof of payment authority or other verification information.
No watch will be dispatched, delivered, collected or released until payment has cleared and required verification has been completed.
Deposits, Holds and Completion
A watch is not secured by verbal discussions, informal messages or expressions of interest.
A watch is secured only when we confirm in writing that we have accepted:
A deposit
Full cleared payment
Another agreed hold arrangement
Any deposit, hold or completion period is binding only when confirmed in writing.
Unless otherwise agreed, a purchaser who changes their mind or fails to complete within the agreed period is not entitled to the automatic return of the deposit.
We may apply the deposit toward direct and reasonably foreseeable losses caused by the failure to complete, including:
A resale price shortfall
Shipping or authentication costs
Payment processing fees
Storage, handling and reasonable administrative costs
Other reasonable transaction costs
Any balance remaining after the watch is resold and the reasonable losses are deducted will be refunded.
We may recover any reasonable loss exceeding the deposit where permitted by law.
If the purchaser fails to complete on time, we may cancel the transaction, terminate the hold and relist or resell the watch.
Reservation of Title
Legal title to a watch does not pass to the purchaser until the full purchase price has been received in cleared funds.
This applies even if possession has been transferred before payment has fully cleared.
Pricing and Listing Errors
We may correct typographical, technical, administrative or pricing errors before accepting an order.
If an order has not been accepted, we may cancel it and refund any payment received.
Once an order has been accepted, any cancellation or correction remains subject to the contract and the Australian Consumer Law.
Consignment
We may accept watches for sale on consignment at our discretion.
Each accepted consignment is governed by a separate written consignment agreement. That agreement prevails where it differs from this general summary.
No minimum consignment value applies.
No listing fee applies before 1 September 2026.
From 1 September 2026, a listing fee of $299 inclusive of GST applies for each 30-day consignment period.
The listing fee:
Covers administration, intake, photography, listing preparation and marketing
Is payable monthly in advance
Is earned when the relevant monthly period begins
Is non-refundable except where required by law
Is entirely separate from the sale commission
Is not credited toward or included within the commission
The initial consignment period is up to 60 days. It may continue for a further 30 days, to a maximum total of 90 days, subject to the separate agreement and applicable monthly listing fee.
Commission is 2.5% inclusive of GST of the sale price, subject to a minimum commission of $500 inclusive of GST.
We may deduct listing fees, commission and agreed costs from the sale proceeds before paying the consignor.
Consigned watches must be authentic, lawfully owned and free from undisclosed finance, security interests, encumbrances and ownership disputes.
Brokerage and Watch Sourcing
Brokerage is a sourcing service through which we locate, negotiate and facilitate the purchase of a watch for a client.
No deposit is payable merely to submit a sourcing request or for us to begin searching.
The client must provide the required criteria, which may include:
Brand, model and reference
Acceptable year range
Condition
Required box, papers and accessories
Acceptable variations
Maximum purchase price
We do not guarantee that a suitable watch will be found or that any price or timeframe can be achieved.
When a potentially suitable watch is located, we will provide the available photographs, description, price and material information.
The client is not required to accept a proposed watch.
If the client accepts the proposed watch in writing, a deposit equal to 20% of the agreed purchase price becomes payable. The deposit forms part of the purchase price and authorises us to negotiate for, secure or purchase the watch.
Acceptance remains subject to our final physical inspection.
If the watch materially satisfies the accepted criteria following inspection, the client must complete the purchase and cannot withdraw because of a change of mind.
If inspection identifies a material difference, we may:
Seek the client’s written approval of the revised terms
Continue sourcing another watch
Refund the deposit
Agree another outcome with the client
If the client fails to complete after the watch has been secured and materially meets the agreed criteria, we may apply the deposit toward reasonable losses and costs caused by that failure.
Any remaining balance will be refunded after the watch is resold and the reasonable losses are deducted.
Boutique Collection
Collection from our North Adelaide boutique is available by appointment.
Before collection, the purchaser must:
Pay the full purchase price in cleared funds
Provide valid government-issued photo identification
Complete any required payment and identity verification
Sign a collection acknowledgement if requested
We may postpone or refuse collection where payment, identity, authority, safety or security requirements are not satisfied.
Risk passes to the purchaser upon physical handover.
Shipping and Delivery
Standard deliveries are sent using an agreed tracked service requiring a signature.
FedEx delivery will not be used for a watch priced above $80,000. An alternative delivery method must be agreed for any watch above that value.
Risk remains with The Time Broker until the watch is delivered or physically handed over in accordance with the agreed delivery method.
Risk passes to the purchaser upon:
Physical handover at the boutique
Physical handover through Concierge Delivery or Local Delivery
Confirmed delivery to the nominated address through an agreed carrier
We are not responsible for loss or damage after risk has passed, except where liability cannot lawfully be excluded.
Concierge Delivery and Local Delivery
Concierge Delivery and Local Delivery are optional services available only for eligible purchases approved by The Time Broker.
Interstate Concierge Delivery
Interstate Concierge Delivery is available for selected watches priced at $50,000 or more.
The service is limited to selected major Australian cities and is not available to Canberra.
The fee is $500 inclusive of GST per order unless otherwise agreed.
Interstate Concierge Delivery will generally be booked within five business days after cleared payment and all required verification have been completed.
This is a scheduling timeframe and does not guarantee delivery within five business days.
Local Delivery
Local Delivery is available for selected watches priced at $20,000 or more.
It is limited to locations within 20 kilometres of the Adelaide CBD.
Local Delivery may be complimentary at our discretion.
Delivery Conditions
Concierge Delivery and Local Delivery remain subject to scheduling, destination, purchaser availability, operational capacity, payment verification, safety and security requirements.
Delivery will only be made to the purchaser named on the order.
The purchaser must:
Be present at the agreed place and time
Produce valid government-issued photo identification
Complete any requested identity and delivery verification
Sign an acknowledgement of delivery if requested
We may refuse handover where identity, payment, authority, safety or security requirements are not satisfied.
If the purchaser is unavailable or prevents completion, we may reschedule the delivery, require boutique collection or charge a reasonable additional delivery cost.
If Concierge Delivery is cancelled before completion, the $500 fee will be refunded in full. Any alternative shipping or delivery service will be arranged and charged separately.
Risk passes upon physical handover to the verified purchaser.
No Investment or Resale Advice
Any valuation, pricing opinion, market commentary or resale discussion is general information only.
We do not provide financial, investment, taxation or legal advice and do not guarantee future value, demand, liquidity, collectability or resale performance.
No Change-of-Mind Returns
To the extent permitted by law, refunds or exchanges are not provided for:
Change of mind
Buyer remorse
Changes in market value or financial circumstances
A preference for another watch
Cosmetic expectations inconsistent with the listing and disclosed condition
This does not limit rights under the Australian Consumer Law.
Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded.
Where a watch or service fails to comply with a consumer guarantee, the available remedy depends on whether the failure is major or minor.
For a major failure, the consumer may be entitled to reject the watch and choose a refund or replacement.
For a minor failure, we may choose to provide an appropriate repair, replacement or refund within a reasonable time.
A consumer may also be entitled to compensation for reasonably foreseeable loss or damage.
Limitation of Liability
Nothing in these Terms limits liability that cannot lawfully be excluded or limited.
To the maximum extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable.
Where the transaction is not subject to non-excludable consumer guarantees and liability may lawfully be limited, our aggregate liability is limited to the amount paid to us for the relevant product or service.
This limitation does not apply to fraud, wilful misconduct or liability that cannot lawfully be limited.
Website Information
General website information may be updated without notice.
We do not guarantee that general editorial or market information is complete or current.
This does not limit representations contained in an accepted product listing or rights under the Australian Consumer Law.
Personal Information
We may collect, use and retain personal information for:
Appointments and enquiries
Purchases, sales, trades and consignments
Identity, ownership and payment verification
Fraud prevention
Delivery and collection
Recordkeeping and regulatory compliance
Claims and dispute resolution
Information may be disclosed where reasonably required to payment providers, carriers, insurers, professional advisers, verification providers, law-enforcement agencies or government authorities.
Personal information will be handled in accordance with applicable law.
Indemnity
To the extent permitted by law, a person dealing with us is responsible for direct and reasonably foreseeable loss caused by that person’s:
Material breach of these Terms
Fraud or unlawful conduct
False or misleading representation
Breach of an ownership or authority warranty
Unauthorised use of another person’s payment method
This does not apply to loss caused by our negligence, fraud, unlawful conduct or breach.
Force Majeure
We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, transport disruption, industrial action, government restrictions, carrier failure or system outages.
We will take reasonable steps to minimise the effects and resume performance when reasonably possible.
This clause does not remove any remedy required by law.
Separate Agreements
These Terms operate together with the relevant product listing, invoice, written order acceptance and any separate written agreement.
A separate consignment, brokerage or service agreement prevails to the extent of any inconsistency with these general Terms.
Governing Law
These Terms are governed by the laws of South Australia and the Commonwealth of Australia.
The parties submit to the non-exclusive jurisdiction of the courts of South Australia and any other court with lawful jurisdiction.
Severability
If a provision is invalid, unlawful or unenforceable, it will be read down to the extent necessary.
If it cannot be read down, it will be severed without affecting the remaining provisions.
Changes to These Terms
We may update these Terms by publishing a revised version on this website.
Updated Terms apply prospectively from their stated effective date.
A transaction accepted before an update remains governed by the Terms applying when it was accepted, unless otherwise agreed in writing or required by law.